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Bank 2.0 by Brett King

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How do we ensure it works when weimplement it?

A graduate stepping into a bank strategy meeting for the first time might be forgiven for thinking that he has an entirely new language to learn before being considered competent. The language of bankers often needs its own dictionary with terms such as draft (not a first edition of a document), telegraphic transfers (even though a telegraph is not involved), instructions (but not like an operating manual), annuity (what?), or let’s try some acronym soup…

The language of bankers takes some time to learn. The concern here is that banks present barriers operationally just because of language. Such language may be what banks are comfortable with internally, but it is a language that customers may at ...

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