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Bank 2.0 by Brett King

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Future of Self-Service

Other than distributing cash, the ATM and other self-service kiosks lend themselves to two potential possibilities in the near future:

1.      Distribution point for other services that are non-financial.

2.      Hub for financial transactions apart from straight withdrawal from a bank account.

 

We have previously discussed some of the potential product sale opportunities such as simple insurance products, but what of other non-financial uses?

 

ATMs as distribution point for non-financial services

One reason banks have the opportunity to exploit the uniqueness of the ATM proposition is the sheer number of ATMs/self-service devices out there. There must be some other use that we can put to the machine with its Windows ...

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