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Bank 2.0 by Brett King

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The “Other” Self-Service Devices

The current generation of instant cash and deposit machines provide instant checking and verification, and provide a customer with a receipt. In the case of cash deposits, instant balance updating is even possible. In Hong Kong, the advent of these instant cash and cheque machines has seen transaction volumes drop by more than 30 per cent in branch networks in the last few years. To hark back to Chapter 3, the positive business case in usage of these devices is that it enables branches to focus less on net-cost transactions (cash deposit/withdrawal, cheque deposit/cashing), and more on sales and service capability.

The more complex question is how to make revenue out of self-service devices today. Is it as easy ...

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