Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action

6.8. TURNING IDEAS INTO ACTION

Here are several suggestions on how you can take some of the main ideas of this chapter and begin to implement them immediately. Some of them might work perfectly for you; others will need some adjustment and customization. Read them carefully and start thinking about how you can make them work in your organization.

Here is a short list for creating a culture of extreme customer focus:

1. Create a customer service vision. Much like creating a vision statement to direct the organization, also create a clear and compelling customer service vision that describes the level of service your organization aspires to deliver.

2. Infuse your entire organization with the voice of the customer. Create strong, trusting relationships ...