Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action

3.4. SUMMARY OF KEY POINTS

• Lack of open, honest, frank, and courageous communications is the number one cause of problems in most businesses today.

• Communication effectiveness falls apart on two levels: poor communications at the organizational level, which is driven by poor communication skills at the interpersonal level.

• Managers and leaders often feel they are much better at communicating than their subordinates feel they are.

• Companies that communicate superbly focus on honesty, candor, courage, safety, intellectual rigor, and transparency.

• The key skills for superior interpersonal communications are effective use of body language, focused listening, expert questioning, flexing to sensory modes, providing both logical and emotional arguments, ...