6.6. EFFECTIVENESS AUDIT
This brief audit will help you determine how well your organization is doing on the key items outlined in this chapter. It is essential that you be completely honest in scoring the questions. This is not an exercise to get the highest score; it is a diagnostic tool to discover areas that need focus and improvement. Score the following statements on a scale of 1 to 10, with 1 being strongly disagree and 10 being strongly agree.
Our leadership believes strongly that giving customers a consistently superior experience will lead to profitable growth._______________
Customer-focused employee behaviors are recognized and generously rewarded._______________
We have an engaging and inspiring customer service vision._______________ ...
Get Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
