6.9. CASE STUDY: CUSTOMER SERVICE EXCELLENCE THE AUSTIN OUTDOOR WAY
A few years ago, I had the incredible good fortune to get hired by Austin Outdoor to do some leadership training and strategy work with its management team. Austin Outdoor is one of the nation's premier professional landscaping operations that creates, builds, and maintains very high-quality landscaping projects for some of the top resorts and residential developments in the southeastern United States and Bahamas.
From the moment I met executive vice president Bill Dellecker and the other members of his management team, I was deeply impressed. The entire organization exudes professionalism, passion for the client, respect for employees, and unbridled enthusiasm that I have seen ...
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