ABOUT THE AUTHOR
John Spence has earned a reputation as a leading authority in the areas of strategic thinking and planning, high-performance teams, advanced leadership development, and delivering consistently superior customer service. He is one of the most highly sought after executive educators and professional speakers in America.
For the past fifteen years, Spence has traveled upward of two hundred days a year presenting employee training workshops, keynote speeches, and executive coaching to more than three hundred organizations worldwide, including Microsoft, IBM, GE Capital, Genentech, Abbott Labs, Black Rock, the U.S. Navy, the Mayo Clinic, Alltel, Verizon, Qualcomm, State Farm Insurance, and dozens of private companies, associations, ...