Acnowledgments

A special note of appreciation to the following people; each of you helped me to be a better writer during the process of completing this book:

My agent, Michael Snell, thank you for your guidance. Your suggestions are always on target.

My editor, Ellen Kadin, I greatly appreciate your continued support. Your constructive and heartfelt comments are always welcome.

My copyeditors, Barbara Chernow and associates. I’ve learned so much from you.

My associate editor, Mike Sivilli. Your behind-the-scenes input helped make production smooth.

My proofreaders, Rose Aschbrenner and Joseph Balka—I pay close attention to your honest feedback. Thank you for your time and your input on this book.

My clients—I listen carefully to you. Thank you for ...

Get Award-Winning Customer Service: 101 Ways to Guarantee Great Performance now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.