98. Face-to-Face Customer Service
To customers, you present the face of your business. Build strong relationships with customers by meeting them face to face.
F-irst impressions matter—smile; make eye contact; keep an open, relaxed demeanor; stay interested.
A-ttitude is everything—present a positive attitude; be trustful; be helpful; be credible; believe you can make a difference.
C-ommunication is key—tune in; focus; listen completely; think before you speak; speak clearly.
E-ffectiveness is important—know your products and services well; look for ways to solve problems; find the best solution.
When you put your best face forward, customers will give you:
F-eedback—when you listen, customers will tell you what they need.
A-ction—customers will ...
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