97. CARE About Your Customers
It is human nature to want to be noticed and recognized by others. We all want to hear a word of encouragement, to know we are needed, and to know others care for us. How do you show your customers you CARE? By communicating, acknowledging, responding, and encouraging them. Do these every time you talk with your customers. Reinforce customer care when you train, hold meetings, or resolve conflict with your coworkers. When you demonstrate that you care for your customers, you motivate your coworkers to care for them.
C-ommunicate openly and honestly with each customer. Communication is the foundation on which strong relationship are built. Listen actively to the person with whom you are communicating. Focus solely ...
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