Award-Winning Customer Service: 101 Ways to Guarantee Great Performance

92. Develop an Attitude of Gratitude

Do you know that if you change the way you look at the world, the world will change the way it looks at you? Think about that question for a moment. How you see yourself has a direct effect on how you see the world and how you present yourself. How you present yourself to others directly correlates to how others are going to respond. You have probably heard some version of the story about the man who was nearing a city he had not been to before. He met an old man sitting by the side of the road and said, “I’ve heard the people in this city are rude and inconsiderate. Is this true?” The old man replied, “Yes, you will find the people here rude and inconsiderate.” A while later another man approached the city; ...