86. Remain Calm and in Control at All Times
There will be times when you will be so upset about something, you will feel ready to blow. There will also be times when an angry or upset person who is ready to blow approaches you. When either of these situations happens, use all of your self-control and inner strength to make the situation better, not worse. Put your positive attitude to good use; do not turn negative when you—or someone else—is upset.
Performance Prompts
When you are ready to blow:
Breathe slowly and deeply. Consciously focusing on your breathing can help slow your racing heart and racing thoughts.
Count to ten. Get away from the situation. Take a short break or go for a walk.
Never lash out at anybody when you are angry. No one ...
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