83. Find Win-Win Solutions
How well did you resolve a conflict if one or more of the involved parties do not feel the outcome is acceptable? Not well at all! Unless all involved members feel satisfied with the solution, you are not going to be successful in resolving the conflict. Your main goal should be to resolve conflict by finding a win-win solution, one in which everyone feels valued.
Performance Prompts
Open your meeting by explaining that this is a solution-seeking meeting. Leave complaining at the door!
Make sure all involved people are present at your meeting.
Your role is to facilitate the discussion and guide your coworkers to reach consensus. Describe the problem, and ask for ideas to resolve it.
Allow everyone time to talk. Listen ...
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