81. Communication Is Key to Resolving Conflict
Miscommunication is often at the root of conflict, so it makes sense that good communication is the key to resolving it. You have already learned the principles of good communication. In conflict resolution, it is important to listen, pay attention to nonverbal messages, ask good questions, think before responding, choose your words carefully, say something to show you value those involved, and add charger words to your vocabulary.
Performance Prompts
Listen carefully before attempting to resolve conflict. Do not interrupt when someone is telling you about the conflict. Listen to all sides.
Pay attention to nonverbal messages you are receiving—and sending. Maintain a stance that displays you are ...
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