78. Customer Service Meetings Keep You Focused
You should hold meetings for various reasons, including to motivate, train, resolve conflict, solve problems, or reach decisions. No matter why you lead a meeting, always relate your meeting content to your customers. Better yet, plan customer service meetings. Periodically call a meeting at which you motivate your team to give exceptional customer service or at which you solve a problem that is keeping you from giving exceptional customer service. When you hold meetings about your customers, you demonstrate to your coworkers that the customers come first.
Performance Prompts
When holding a customer service meeting, follow this framework:
Ask a customer service question to get everyone focused. ...
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