68. Corrective Feedback Changes Performance
By now, you understand how to give feedback. In addition, you have had the opportunity to practice what you have learned. Giving quick praise should be comfortable. When you need to change a behavior or action, give quick corrective feedback and move on. What about those situations, however, in which correcting the behavior requires more than a quick conversation? Suppose that a coworker has a bad attitude toward customers. Suppose you have already given quick feedback on specific observations, but nothing has changed. You see the same poor performance every day. You are beyond the point where quick feedback is appropriate. Now is the time for a corrective feedback session.
Performance Prompts
Plan ...
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