63. Exemplify the Right Behavior
Exemplifying the right behavior should, by now, be your modus operandi. You have learned a lot about shining in your customer service role. When you observe the process, pay close attention to what your coworkers are doing, document both good and poor performance, and positively motivate your team, it is most important that you consistently excel in your own performance to remain a star.
Performance Prompts
Always act the way you expect others to act.
Walk the walk.
Talk the talk.
Do not expect anyone to do anything you are not willing to do.
Make customer service crucially important to you. If it is important to you, it will be important to your coworkers.
Your coworkers need to see that you truly believe your customers ...
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