Chapter 8. TEAMWORK: The Actors Make the Cast

“You have five seconds to enjoy it, and then you remember who you didn’t thank.”

HELEN HUNT

After three nights of Mitch flubbing his lines and missing his cues, the cast members are grumbling about having to pull his weight. “The rest of us know our lines. Why should we have to cue him all the time?” “Yeah, why isn’t Bob doing anything about it?” “It isn’t right. Each of us is responsible for our part—except for Mitch. He just doesn’t seem to care.” Bob asks the cast to stay for a short meeting. Everyone, except Mitch, gathers backstage. “First, I want to thank you for the great job you’ve done so far. I also want to thank each of you for helping Mitch. I hoped that he could pull things together ...

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