48. Specific Steps to Exceptional Customer Service
Understanding the general steps to giving great customer service is crucial. Knowing how to present yourself well by making a positive first impression, maintaining a good attitude, communicating well, and building relationships forms the basis to making a lasting impression in your customers’ minds. Now it is time to focus on the specific steps you must take for your particular business. The customer who is shopping for a cell phone has different needs than the customer who is shopping for a phone system for a call center operation. Knowing your customers, their needs, and how you can best respond to them will set you apart from your competition.
Performance Prompts
Think about the needs of ...
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