47. General Steps to Exceptional Customer Service
Once employees have completed their technical training, it is time to train them to give great customer service. Such training begins with the general steps that every employee in every business needs to know to provide outstanding customer service.
Performance Prompts
The general steps are:
- Make a great first impression.
- Smile. Make eye contact. Maintain an open, relaxed demeanor. Keep your facial expressions friendly. Dress appropriately, and be properly groomed for your occupation.
- Project a positive attitude.
- Be helpful, interested, trustingwothy, reassuring, and reliable. Speak respectfully. Believe in yourself and then believe that you can make a difference. Keep an open mind by not stereotyping ...
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