31. Develop Positive Leadership Qualities
Now that you are becoming aware of the qualities leaders possess, you have the first draft of your script for self-development. Read the script carefully. You may already possess some of these qualities. You may need to strengthen others. And some you may need to learn completely.
Performance Prompts
Make a list of the leadership traits you wish to develop. Customer service leaders strive to become ethical, honest, trustful, competent, flexible, goal oriented, energetic, self-confident, loyal, good communicators, and inspirations to others.
Self-assess your leadership qualities as you see yourself today.
Make a list of your strengths, areas of improvement, and weaknesses.
Set goals for each area of improvement ...
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