23. Give and Get Accurate Information
The importance of giving and getting accurate information cannot be understated. If you and the person with whom you are communicating get it right the first time, you will not need a second time. Staying focused, paying attention, speaking clearly, and answering any questions will enhance your communication skills.
Performance Prompts
Never assume. You know what happens when you assume.
Make sure it is a good time for the conversation.
Keep your emotions in check if the conversation is heating up.
You cannot be open-minded if you are not objective.
Giving accurate information:
Write down the key points you want to say or ask.
Check for accuracy before sharing information with others.
If necessary, ask a coworker ...
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