12. Bounce Back with Resiliency
Resiliency is one of the most important qualities you can possess. Resilient people bounce back from life’s challenges, learn how to overcome difficult situations, hold up under pressure, and find renewed strength in their experiences. Like confident people, resilient people are not born with this quality. Like confidence, resiliency can be developed.
Performance Prompts
When life throws you a curve, do not complain about how unfair your situation is.
Put your problem-solving skills to work, and find the best solution.
When there is no good solution, deal with the problem to the best of your ability.
Sometimes biding your time is the only good solution. Remind yourself that in time the situation will look different. ...
Get Award-Winning Customer Service: 101 Ways to Guarantee Great Performance now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
