6. Making Customers Happy Is Job #1
The customer is the reason you have a job. You are in the customer service business, and this should be your mantra. You may also want to add to your mantra that without customers, customer service employees are not needed.
You have learned the most common reasons for customer dissatisfaction are employees who ignore customers, don’t listen, aren’t responsible, aren’t knowledgeable, and don’t follow up. You also learned that most of the time, customers will not even complain. They just will not come back. The only way for you to know if you are making customers happy is to always stay on top of your game.
Performance Prompts
You present the face of your business, so learn how to present yourself properly ...
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