5. Follow Up for Satisfaction
Most likely, you will not need to follow up every customer contact, but there are situations in which a follow up is appropriate. In the case of a customer who is upset with your company, like Ms. Robbins, a follow up is not only appropriate, it should be standard procedure.
Performance Prompts
Follow up to make sure your customer knows how to use a new product.
Follow up if your customer had a lot of questions before buying the product.
Follow up if the customer was confused about the agreed-upon solution to a problem.
Follow up to thank a customer for a large sale.
Follow up by telling existing customers about new products or an upcoming sale.
Follow up when a customer is upset with your company. After finding the ...
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