4. Do What You Say You Will When You Say You Will
You might feel you give great customer service, but unless you do what you say you will when you say you will, your customers are only going to remember that you were not reliable or dependable. They will forget about the great customer service you gave them up to that point.
Performance Prompts
Always do what you say you will when you say you will. Period.
If you make a commitment, make sure you meet it.
When you need to get back to your customer, make a commitment you can keep. Think about the length of time you need to resolve the problem and make your commitment accordingly.
Customers would rather have you commit to a realistic time frame than a time frame that sounds good but is unrealistic. ...
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