3. Know Your Business
A fairly basic concept for employees in customer service is that you should know your business. Do you? Are you completely knowledgeable about all that your company has to offer? To find the best solution for your customers’ problems, you need to know what the best solution is.
Performance Prompts
Learn all you can about your products and services, as well as those of your competitors.
Learn about your entire company operation.
Always search for the best solution for your customer.
Be a problem solver, not part of the problem.
Be prepared to offer an alternative solution if the customer is not satisfied with your first option.
Effectiveness is important to customers. To be effective, you must be knowledgeable.
Efficiency is ...
Get Award-Winning Customer Service: 101 Ways to Guarantee Great Performance now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
