2. Listen Carefully to Your Customers
Paying attention and listening go hand in hand. If you do not pay attention, you cannot be a good listener, and if you do not listen well, you are not paying attention. Did you ever speak to someone who was not listening to you? It can be upsetting, especially when you have to repeat yourself for no apparent reason. When communicating, speaking well is important, but listening well is even more important. If you do not listen well, you will not know how to respond appropriately. You are in the customer service business and listening to your customers matters to them. It matters a lot.
Performance Prompts
Ask how you can help, and then listen to the answer.
Form the mindset that this one customer is the reason ...
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