1. Pay Attention
Have you ever walked into a business and been completely ignored by the employees? Most likely the answer is yes. When it happened, you probably felt invisible. You may have even walked out wondering how a company can stay in business when its employees treat customers as if they were nonexistent. When employees make customers feel invisible, they might actually become invisible.
Performance Prompts
Stop whatever you are doing when a customer comes in or calls.
Greet the customer, and give your name.
Ask how you can help.
Look directly at the customer.
Focus only on the customer you are helping.
Make eye contact and smile to show your positive attitude.
During phone calls, let your smile come through your voice.
Stay interested.
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