ABOUT THE AUTHOR
Mr McLean is a consultant who has designed, implemented and operated processes supporting ITSM for over 12 years. He has worked in IT for over 20 years.
He has been involved in the development of global best practice standards and courseware customized to company-specific operational practices and needs. He has worked in the US and the Middle East.
Mr McLean is the author of The ITSM Iron Triangle: Incidents, Changes and Problems, No One of Us Is As Strong As All of Us: Services, Catalogs and Portfolios and Integrated Measurement – KPIs and Metrics for ITSM.
Mr McLean’s consultancy focuses on fusing best practices from multiple ITSM relevant standards into practical operational processes, optimized for each organization’s particular ...
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