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Autonomic Computing by Richard Murch

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The E-Business on Demand Service Provider Business

Introduction

This section introduces the IBM e-business on demand/autonomic perspective from a service provider viewpoint. Service providers can be thought of both as business “enterprises,” and, in many cases, telecommunications companies, due to the nature of advanced services that telecommunications firms provide. As stated by Alex Cabanes, the IBM Software Group's Industry Marketing Manager:

“In today's rapidly changing marketplace, the ability of a service provider to sense and respond to ever-changing customer demands will determine who survives, and who does not. This requires a technology fabric that can adapt on demand to these ever changing requirements.”[6]

This section addresses ...

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