Summary and Conclusions

The process of innovation is neverending. Indeed, many argue that the pace of innovation will continue to quicken in the years ahead, as companies exploit the still largely untapped potential for e-commerce, especially in the business-to-business/consumer arena, where most observers expect the fastest growth.

It appears to be only a matter of time before the Internet becomes the prime venue for the trillions of dollars of business-to-business commerce conducted every year. The ranks of online retailers seemed to be decimated after the dot-com bubble burst, yet e-commerce has grown steadily. E-tail sales in the U.S. totaled about $31 billion during the first nine months of 2002, an increase of 34 percent, compared with ...

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