You are previewing Authorized Self-Study Guide: Implementing Cisco Unified Communications Manager, Part 1 (CIPT1).
O'Reilly logo
Authorized Self-Study Guide: Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)

Book Description

Foundation learning for CIPT1 exam 642-446

Dennis Hartmann, CCIE® No. 15651

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a Cisco®-authorized, self-paced learning tool for CCVP® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified Communications solution. By reading this book, you will gain an understanding of deploying a Cisco Unified Communications Manager to support single site, centralized, distributed, and hybrid call processing models.

This book focuses on Cisco Unified Communications Manager Release 6.x. You will learn how to install and configure Cisco Unified Communications Manager, power over Ethernet switches, and gateways using MGCP. You will also learn how to build a scalable dial plan for on-net and off-net calls. The dial plan chapters of the book cover call routing, call coverage, digit manipulation, class of service, and call coverage components. This book will teach you how to implement media resources, LDAP directory integration, and various endpoints including Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Cisco Unified Video Advantag endpoint configuration is covered, in addition to, Cisco Unity® voice mail integration and basic voice mail box creation. Various user features are discussed including Presence.

Whether you are preparing for CCVP certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.

Dennis J. Hartmann, CCIE® No. 15651 is a lead Unified Communications instructor at Global Knowledge. Dennis has been working with CallManager since CallManager 2.0. Dennis has various technical certifications: CCIE No. 15651, CCVP, CCSI, CCNP®, CCIP®, and MCSE. Dennis has worked with various Fortune 500 companies including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems.

  • Understand Cisco Unified Communications Manager architecture and components

  • Evaluate Cisco Unified Communications Manager deployment models

  • Install, upgrade, and administer Cisco Unified Communications Manager

  • Apply network configuration, NTP, and DHCP configuration options

  • Configure and manage user accounts

  • Deploy various Cisco Unified IP Phones

  • Configure Catalyst® switches for power over Ethernet and voice VLAN requirements

  • Harden IP Phones to mitigate security risks

  • Configure Media Gateway Control Protocol (MGCP) gateways

  • Configure dial plans, call routing, and digit manipulation

  • Deploy various media resources and user features

  • Integrate Cisco Unity Voicemail with Cisco Unified Communications Manager

  • Configure video-enabled IP Phones

  • This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

    Category: Cisco Unified Communications Manager 6

    Covers: CIPT1 exam 642-446

    $65.00 USA / $72.00 CAN

    Table of Contents

    1. Copyright
      1. Dedications
    2. About the Author
    3. About the Technical Reviewers
    4. Acknowledgments
    5. Icons Used in This Book
      1. Command Syntax Conventions
    6. Foreword
    7. Introduction
      1. Goals and Methods
      2. Who Should Read This Book?
      3. Strategies for Exam Preparation
      4. How This Book Is Organized
    8. 1. Cisco Unified Communications Manager Architecture
      1. Chapter Objectives
      2. CUCM Overview
        1. Cisco UC Solution Components
        2. Cisco UC Network
        3. CUCM Functions
        4. CUCM Signaling and Media Paths
          1. Example: Basic IP Telephony Call
        5. CUCM Hardware, Software, and Clustering
        6. CUCM Cluster
          1. Cisco 7800 Series Media Convergence Servers
          2. Cisco UC Operating System
        7. Cisco UC Database
          1. Static Configuration Data
          2. User-Facing Features
        8. Database Access Control
        9. CUCM Licensing
          1. License File Request Process
          2. Obtaining Additional Licenses
          3. Licensing Components
          4. License Server
          5. License Manager
          6. Calculating License Units
          7. License Unit Reporting
      3. Chapter Summary
      4. Review Questions
    9. 2. Deployment Models
      1. Chapter Objectives
      2. CUCM: Single-Site Deployment
      3. Multisite WAN with Centralized Call Processing
      4. Multisite Deployment with Distributed Call Processing
        1. Benefits
        2. Best Practices
      5. Clustering over the IP WAN
      6. CUCM Call-Processing Redundancy
      7. Chapter Summary
      8. Review Questions
    10. 3. Installation and Upgrade
      1. Chapter Objectives
      2. CUCM Installation and Upgrade Overview
        1. CUCM Installation and Upgrade Options
          1. Basic Install
          2. Upgrade During Install
          3. Windows Upgrade
          4. 5.x or Later Upgrade
        2. Upgrade Methods
          1. Installation Disc
          2. Hardware Configuration
        3. Basic Installation (Installation DVD)
          1. Important Configuration Information
          2. Installation Procedures for Basic Install
        4. Basic Installation (Preinstalled)
        5. Upgrade During Install
        6. Windows Upgrade
        7. CUCM 5.x and 6.x Upgrades
          1. Dual Partitions
      3. Chapter Summary
      4. Review Questions
    11. 4. Administration
      1. Chapter Objectives
      2. CUCM User Interface Options
        1. CUCM User Options Interface
        2. CUCM Administration Interface
        3. Cisco Unified Serviceability Interface
        4. Disaster Recovery System
        5. Operating System Administration
        6. Command-Line Interface
      3. Chapter Summary
      4. Review Questions
    12. 5. Initial Configuration Settings
      1. Chapter Objectives
      2. CUCM Initial Configuration
        1. Network Components
          1. Network Time Protocol
          2. Dynamic Host Configuration Protocol
          3. Trivial File Transfer Protocol
          4. Domain Name System
        2. NTP and DHCP Considerations
        3. DHCP
        4. DNS
      3. Network and Feature Services
        1. Network Services
        2. Feature Services
          1. Service Activation
          2. Control Center
        3. Global Server Settings
          1. Enterprise Parameters
          2. Service Parameters
      4. Chapter Summary
      5. Review Questions
    13. 6. Managing User Accounts
      1. Chapter Objectives
      2. CUCM User Accounts
        1. User Account Types
        2. User Privileges
        3. User Management
        4. Managing User Accounts
      3. Lightweight Directory Access Protocol
        1. LDAPv3 Integration
      4. LDAPv3 Synchronization
        1. Synchronization Agreements
        2. Synchronization Search Base
        3. Synchronization Best Practices
      5. LDAPv3 Synchronization Configuration
        1. LDAPv3 Authentication
          1. LDAPv3 Authentication Configuration
      6. Chapter Summary
      7. Review Questions
    14. 7. Endpoints
      1. Chapter Objectives
      2. CUCM Endpoints
        1. Endpoint Features
        2. Cisco IP Phone Models
          1. Entry-Level Cisco IP Phones
          2. Midrange Cisco IP Phones
          3. High-End Cisco IP Phones
          4. Other Cisco IP Phones
      3. Cisco IP Phones: Boot Sequence
      4. H.323 Endpoint Support
      5. SIP Third-Party IP Phone Support in CUCM
        1. SIP Third-Party Authentication
      6. Chapter Summary
      7. Review Questions
    15. 8. Cisco Catalyst Switches
      1. Chapter Objectives
      2. Cisco LAN Switches
        1. Providing Power to Cisco IP Phones
          1. Cisco Prestandard Power over Ethernet Device Detection
          2. IEEE 802.3af Device Detection
        2. Voice VLAN Support on Cisco IP Phones
          1. Single VLAN Access Port
          2. Multi-VLAN Access Port
          3. 802.1q Trunk Port
          4. Native Cisco IOS VLAN Configuration
          5. CatOS VLAN Configuration
      3. Chapter Summary
      4. Review Questions
    16. 9. CUCM Configuration
      1. Chapter Objectives
      2. Endpoint Configuration Tools and Elements Overview
      3. Endpoint Basic Configuration Elements
        1. Device Pool
        2. Phone Network Time Protocol Reference
        3. Date/Time Groups
        4. Cisco Unified CM Group
        5. Regions
        6. Locations
        7. Phone Security Profile
      4. Device Settings
        1. Device Defaults
        2. Phone Button Template
        3. Softkey Template
        4. SIP Profile
        5. Common Phone Profiles
      5. Phone Configuration Element Relationship
      6. IP Phone Auto Registration
        1. Auto-Registration Configuration
      7. Bulk Administration Tool and Tool for Auto-Registered Phone Support
        1. Tool for Auto-Registered Phone Support
        2. TAPS: Phone Insert Process
        3. Bulk Administration Tool
          1. Bulk Provisioning Service
          2. Phone Template
          3. Line Template
          4. CSV File Upload
          5. Phone Validation
          6. Inserting IP Phones into the CUCM Database
      8. Manual Configuration
        1. Endpoint Registration Verification
        2. Third-Party SIP Phone Configuration
      9. Hardening Cisco IP Phones
        1. PC Port
        2. Settings Access
        3. Cisco IP Phones Web Services
        4. Gratuitous Address Resolution Protocol
        5. PC Voice VLAN Access
      10. Chapter Summary
      11. References
      12. Review Questions
    17. 10. Configuring Voice Gateways
      1. Chapter Objectives
      2. Media Gateway Control Protocol Gateways
        1. Endpoint Identifiers
        2. MGCP Gateway Support
      3. MGCP Configuration Server
        1. Q.931 Backhaul
        2. MGCP Gateway Configuration: CUCM
        3. MGCP Gateway Configuration: Cisco IOS Configuration
        4. MGCP Gateway: Registration Verification
      4. Chapter Summary
      5. References
      6. Review Questions
    18. 11. Call Routing Components
      1. Chapter Objectives
      2. Endpoint Addressing
      3. Uniform On-Net Dial Plan Example
      4. Call Routing
        1. Call Routing Table Entries
        2. Route Patterns
          1. Route-Pattern Examples
        3. Digit Analysis
      5. Digit Forwarding
        1. SCCP Phones: User Input
        2. SIP Phones: User Input
          1. Type A SIP Phones: No Dial Rules
          2. Type A SIP Phones: Dial Rules
          3. Type B SIP Phones: No Dial Rules
          4. Type B SIP Phones: Dial Rules
      6. CUCM Path Selection
        1. Path-Selection Elements
        2. Path-Selection Configuration
          1. Route Group
          2. Route List
      7. Route Filters
      8. Call Classification
      9. Chapter Summary
      10. References
      11. Review Questions
    19. 12. Digit Manipulation
      1. Chapter Objectives
      2. CUCM Digit Manipulation
        1. CUCM Digit Manipulation Overview
      3. External Phone Number Mask
      4. CUCM Digit Prefix and Stripping
      5. CUCM Transformation Masks
      6. Translation Patterns
      7. Significant Digits
      8. Transformation Examples
      9. Chapter Summary
      10. Review Questions
    20. 13. Calling Privileges
      1. Chapter Objectives
      2. Calling Privileges
      3. Partitions and Calling Search Spaces
      4. Time-of-Day Call Routing
      5. Client Matter Codes and Forced Authorization Codes
      6. Class of Service Approaches
      7. 911 and Vanity Numbers
      8. Private Line Automatic Ringdown
      9. Chapter Summary
      10. Review Questions
    21. 14. Call Coverage
      1. Chapter Objectives
      2. Call Coverage
      3. Call Hunting
        1. Call-Hunting Options and Distribution Algorithms
        2. Call-Hunting Flow
        3. Call-Hunting Configuration
      4. Chapter Summary
      5. Review Questions
    22. 15. Media Resources
      1. Chapter Objectives
      2. Media Resources
      3. Media Resource Support
      4. Conferencing
        1. Cisco Conference Bridge Hardware
          1. Cisco Conference Bridge Hardware (Cisco Catalyst WS-X6608-T1 and WS-X6608-E1)
          2. Cisco IOS Conference Bridge (Cisco NM-HDV and 1700 Series Routers)
          3. Cisco Conference Bridge (Cisco WS-SVC-CMM-ACT)
          4. Cisco IOS Enhanced Conference Bridge (Cisco NM-HDV2, NM-HD-1V/2V/2VE, 2800 Series, and 3800 Series Routers)
        2. Conferencing Media Resource Configuration
        3. Meet-Me Conference Configuration
      5. Music on Hold
        1. MoH Configuration
      6. Annunciator
      7. Media Resource Access Control
      8. Chapter Summary
      9. Review Questions
    23. 16. User Features
      1. Chapter Objectives
      2. Call Park
      3. Call Pickup
        1. Call-Pickup Example
        2. Group Pickup Example
      4. Hold Reversion
      5. Do Not Disturb
      6. Intercom
      7. Call Back
        1. Example: Cisco Call Back
      8. Barge and Privacy
      9. User Web Pages
      10. IP Phone Services
        1. Guidelines and Tips
      11. Chapter Summary
      12. Review Questions
    24. 17. Presence-Enabled Speed Dials and Lists
      1. Chapter Objectives
      2. Presence
      3. Presence Support in CUCM
      4. Presence Configuration
      5. Presence Policies
        1. Presence Policy Configuration
      6. Chapter Summary
      7. References
      8. Review Questions
    25. 18. Voice-Mail System Integration
      1. Chapter Objectives
      2. Cisco Unity Overview
      3. Voice-Mail Integration
        1. Call Routing to Cisco Unity
          1. Outside Calls
          2. Subscriber Call Flow
          3. Calls Forwarded to Voice Mail
          4. Accessing Messages
      4. Configuration for Cisco Unity Integration
      5. Integrating CUCM with a Cisco Unity Voice-Mail System
        1. Creating MWI
        2. Adding Voice-Mail Ports
        3. Adding a Line Group
        4. Adding a Hunt List
        5. Adding a Hunt Pilot
        6. Configuring a Voice-Mail Pilot
        7. Configuring a Voice-Mail Profile
      6. Phone Configuration for Voice-Mail Usage
      7. Cisco Unity Configuration
      8. Cisco Unity Subscriber Configuration
      9. Chapter Summary
      10. References
      11. Review Questions
    26. 19. Cisco Unified Video Advantage
      1. Chapter Objectives
      2. CUVA Overview
      3. CUVA Communication Flows
      4. CUCM Configuration
      5. CUVA Installation
      6. CUVA Verification Tools
      7. Chapter Summary
      8. References
      9. Review Questions
    27. A. Answers to Chapter Review Questions
      1. Chapter 1
      2. Chapter 2
      3. Chapter 3
      4. Chapter 4
      5. Chapter 5
      6. Chapter 6
      7. Chapter 7
      8. Chapter 8
      9. Chapter 9
      10. Chapter 10
      11. Chapter 11
      12. Chapter 12
      13. Chapter 13
      14. Chapter 14
      15. Chapter 15
      16. Chapter 16
      17. Chapter 17
      18. Chapter 18
      19. Chapter 19