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Authorized Self-Study Guide Cisco IP Telephony (CIPT), Second Edition by Jeremy D. Cioara - CCIE No. 11727

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Chapter 18. Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco Unified CallManager Attendant Console
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This chapter covers the following topics:

  • Explaining the features and functions of the Cisco CallManager Attendant Console

  • Defining the key Cisco CallManager Attendant Console components and explaining their operation

  • Explaining the basic operation of call routing and call queuing as it relates to Cisco CallManager Attendant Console

  • Describing the Cisco CallManager Attendant Console redundancy process

  • Configuring the server portion of Cisco CallManager Attendant Console

  • Installing and configuring the client portion of Cisco CallManager Attendant Console

  • Using ...

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