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Authorized Self-Study Guide Cisco Voice over IP (CVoice)

Book Description

A new edition of this title is available, ISBN-10: 1587055546 ISBN-13: 9781587055546

Foundation learning for CCVP voice over IP

Kevin Wallace, CCIE® No. 7945

Cisco Voice over IP, Second Edition, is a Cisco®-authorized, self-paced learning tool for Cisco Certified Voice Professional (CCVP) voice over IP (VoIP) foundation learning. This book provides you with the knowledge you need to implement and support data and voice integration solutions at the network-access level. By reading this book, you will gain a thorough understanding of basic IP telephony operation and router configuration, support, troubleshooting, and integration with an existing public switched telephone network (PSTN).

Cisco Voice over IP lays the foundation for gaining hands-on skills and a significant understanding of packet telephony. Coverage includes analog and digital voice connections, voice interface configuration, voice dial peer configuration, VoIP fundamentals, VoIP signaling and call control protocols, and voice quality improvement and maintenance. Chapter review questions, practice items, real-world examples, and hands-on lab exercises all help reinforce learning. Whether you are preparing for CCVP certification or simply want to gain a better understanding of VoIP, you will benefit from the foundation information presented in this book.

Cisco Voice over IP is part of a recommended learning path from Cisco Systems® that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press®. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit: www.cisco.com/go/authorizedtraining.

Kevin Wallace, CCIE® No. 7945, CCVP, CCNP®, CCDP®, is a full-time instructor for Thomson NETg. With 17 years of Cisco internetworking experience, Kevin has been a network design specialist for The Walt Disney World Resort and a network manager for Eastern Kentucky University.

  • Understand traditional telephony network concepts and operation as well as the building blocks of packet telephony networks

  • Examine the interactions of telephony operations at an electrical level

  • Evaluate strategies for overcoming specific challenges in a VoIP network, such as the transmission of fax and modem tones

  • Attach a Cisco voice-enabled router to existing telephony devices, such as a PBX or an analog phone

  • Add call-routing intelligence to a Cisco voice-enabled router through the use of dial peers

  • Address potential challenges and design considerations associated with sending voice across an IP-based network

  • Understand the theory and configuration of the call control protocols including H.323, SIP, and MGCP

  • Mitigate voice quality issues with various Cisco quality of service (QoS) mechanisms

  • This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

    Category: IP Communications

    Covers: VoIP

    Table of Contents

    1. Copyright
    2. About the Author
    3. About the Technical Reviewers
    4. Acknowledgments
    5. Icons Used in This Book
    6. Command Syntax Conventions
    7. Foreword
    8. Introduction
      1. Goals and Methods
      2. Who Should Read This Book?
      3. How This Book Is Organized
    9. Introduction to Voice Technologies
      1. Fundamentals of Telephony Networks
      2. Basic Components of Telephony Networks
      3. Fundamentals of Packet Telephony Networks
      4. IP Telephony Applications
      5. Summary
      6. Chapter Review Questions
    10. Analog and Digital Voice Connections
      1. Analog Voice Fundamentals
      2. Analog-to-Digital and Digital-to-Analog Voice Encoding
      3. Signaling Systems
      4. Enabling VoIP Fax and Modem Transmission
      5. Summary
      6. Chapter Review Questions
      7. Lab Exercise: Navigating Your Hands-On Lab
    11. Voice Interface Configuration
      1. Configuring Voice Ports
      2. Configuring Echo Cancellation
      3. Summary
      4. Chapter Review Questions
      5. Lab Exercise: Voice Port Configuration
    12. Voice Dial Peer Configuration
      1. Configuring Dial Peers
      2. Summary
    13. VoIP Fundamentals
      1. Understanding VoIP Requirements
      2. VoIP Network Architectures
      3. Building Scalable Dial Plans
      4. Scalable Dial Plans
      5. Scalable Dial Plan Attributes
      6. Practice Scenario 3: Span Engineering Dial Plan Worksheet
      7. Practice Scenario 3: Solution
      8. Summary
      9. Chapter Review Questions
      10. Lab Exercise: RTP Header Compression
    14. VoIP Signaling and Call Control Protocols
      1. The Need for Signaling and Call Control
      2. H.323 Concepts and Configuration
      3. MGCP Concepts and Configuration
      4. Comparing Call Control Models
      5. Summary
      6. Chapter Review Questions
      7. Lab Exercise: H.323 Gatekeeper
    15. Improving and Maintaining Voice Quality
      1. Optimizing Voice Quality
      2. AutoQoS
      3. Implementing Call Admission Control
      4. Summary
      5. Chapter Review Questions
      6. Lab Exercise: Router AutoQoS
    16. Answers to Chapter Review Questions
      1. Chapter 1
      2. Chapter 2
      3. Chapter 3
      4. Chapter 4
      5. Chapter 5
      6. Chapter 6
      7. Chapter 7
    17. Cisco VoIP Applications
      1. Hoot and Holler
      2. Cisco Unified CallManager
      3. Toll Bypass
      4. Hospitality Network
      5. IP Centrex
      6. Multitenant
      7. Prepaid Calling Card
      8. Computer Telephony Integration
      9. Collaborative Computing
      10. Voice-Enabled Web Applications
      11. Contact Centers
      12. Unified Messaging
    18. Glossary
    19. Index