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At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques by Frank Eliason

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CHAPTER 29

The Power in You

Before I take the time to bring everything together, I would like to take a few minutes to thank you for taking the time to be a part of this dialogue. I tried to gear this toward all levels within an organization. If you are at the top of your career, I hope that this book provided you with some insight into how your organization has been successful and ways you can lead it in the future. If you are a small business owner, you now know some of the pitfalls that larger organizations have seen and you know how to differentiate your business accordingly. Most of us have achieved our role in business based on our passion, and now is the time to feed it, and let it grow. If you are just starting out in your career, and are getting frustrated with certain things, you should know that you do have the power to change things. No matter the groups that you are part of, you have, and will continue to have, the ability to change the world in a positive way.

If you could not tell, Steve Jobs and Apple have always fascinated me; you may have noticed them mentioned once or twice in different parts of the book. Steve’s life was a fascinating and inspirational story that played strongly into the culture of the company. Their products in conjunction with their good Customer experiences have locked me in as a Customer. They are one of the most discussed brands within social media, yet their presence there is very limited, if at all. No matter your view of the company ...

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