Name
AgentMonitorOutgoing() — Records an agent’s outgoing calls
Synopsis
AgentMonitorOutgoing([options
])
Records all outbound calls made by a call agent.
This application tries to figure out the ID of the agent who is
placing outgoing call based on a comparison of the Caller ID of the
current interface and the global variable set by the AgentCallbackLogin()
application. As such,
it should be used only in conjunction with (and after!) the AgentCallbackLogin()
application. It uses
the monitoring functions in the chan_agent
module instead of the Monitor()
application to record the calls.
This means that call recording must be configured correctly in the
agents.conf file.
By default, recorded calls are saved to the
/var/spool/asterisk/monitor/ directory. This may
be overridden by changing the savecallsin
parameter in
agents.conf.
If the Caller ID and/or agent ID are not found, this application
will go to priority n
+1, if it
exists (where n
is the current
priority).
Returns 0
unless overridden
by one of the options.
The options
argument may include one
or more of the following:
d
Make this application return
-1
if there is an error condition and there is no extensionn
+101.c
Change the Call Detail Record so that the source of the call is recorded as
Agent/agent_id
.n
Don’t generate warnings when there is no Caller ID or if the agent ID is not known. This option is useful if you want to have a shared context for agent and non-agent calls.
; record outbound calls for this agent, and change the CDR ...
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