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ASTD Management Development Handbook: Innovation for Today's Managers by Lisa Haneberg

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Chapter 24

Performance Management at Ground Level

Wally Bock

Editor’s Note

I have been a fan of Wally Bock’s blog for years, and I admire his ability to get to the crux of the matter and explain what state-of-the-art management looks like in action. This is extremely helpful because we often agree on the concept, only to splinter apart when it comes to defining and using managerial practices. Performance management is one of the most important responsibilities that managers have, and it is also one of the least well-understood managerial systems. In this chapter, Wally offers an excellent primer that will help you understand your role in managing ...

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