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ASTD Management Development Handbook: Innovation for Today's Managers by Lisa Haneberg

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Chapter 23

Get Rid of the Dotted Lines: Accountability and Authority in Managerial Relationships

Tom Foster

Editor’s Note

Tom Foster has a wonderful way of describing real workplace challenges and the inadvertently ineffective ways we sometimes approach them. He uses stories, dialogue, and no-nonsense approaches that help managers grow. In this engaging chapter, Tom explores the topic of accountability and the various roles we play in team success. This is a particularly good chapter for those of you out there who are control freaks (or recovering control freaks like myself).

“You are not a manager so people can report to you,” I chided. “You ...

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