O'Reilly logo

ASTD Management Development Handbook: Innovation for Today's Managers by Lisa Haneberg

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 15

From Quality to Excellence: Essential Strategies for Building a Quality- Oriented Culture

Tanmay Vora

Editor’s Note

If I wanted to know about how to create a quality culture, I would pick Tanmay Vora’s brain over a virtual latte Skype call. Managers own quality but can only deliver on their responsibilities when they enable and support their team. In this chapter, Tanmay offers a detailed and compelling look at what it means to focus on quality in today’s complex work environment. I love how he gets to the heart of the matter and dispels many unhelpful and narrow-minded views about what quality improvement efforts should look like. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required