About the Editor
Patricia Pulliam Phillips is president and CEO of the ROI Institute, the leading source of ROI competency building, implementation support, networking, and research. A renowned expert in measurement and evaluation, she helps organizations implement the ROI methodology in countries around the world. Phillips teaches others to implement the ROI methodology through the ROI certification process as a facilitator for ASTD’s ROI and Measuring and Evaluating Learning Workshops and as adjunct professor for graduate-level evaluation courses. ...
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