Chapter 19
Giving CEOs the
Data They Want
Jack J. Phillips
In This Chapter
This chapter emphasizes that the executive point of view is the most critical perspective for today’s learning and development manager. After completing this chapter, you will be able to
- identify eight types of data that can be reported to executives
- explain why executives appreciate and do not appreciate certain types of data
- identify specific actions to improve each type of data as it is reported to executives.
Setting the Stage
Regardless of what you may have heard, opinions do matter. The executive viewpoint is essential, particularly regarding learning and ...
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