Chapter 21
Coaching: A Customized
Learning Approach
Madeline Finnerty
In This Chapter
- Understand the difference between coaching and training
- Learn approaches to coaching
- Get resources for coaches
Coaching has become increasingly important as a strategy for workplace performance improvement. Over the past 25 years, rapid organizational change has created a need for customized solutions that effectively target the development needs of each employee or client. Coaching differs from training, as this chapter points out, and requires a particular set of skills. As the demand for acquiring and hiring those skills has grown, coaching resources ...
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