References

Best, A. M. (2011). AMB country risk report: India A.M. best ratings and analysis center, N.J. Retrieved January 17, 2012, from: http://www3.ambest.com/ratings/cr/reports/India.pdf

Babus of India. (2010). BoI survey on Indian bureaucracy gives fractured verdict. Retrieved January 27, 2012, from: http://www.babusofindia.com/2010/06/boi-survey-on-indian-bureaucracy-gives.html

Bajaj, V. (2011, November 30). Outsourcing giant finds it must be client too. The New York Times.

Baldia, S. (2007). Thinking outside the BPO: Knowledge process outsourcing to India” Business & technology sourcing and India practice groups at Mayer, Brown, Rowe & Maw, Washington DC. November, 2007. Retrieved January 7, 2012, from: http://www.mayerbrown.com/publications/article.asp?id=3534&nid=6 ...

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