7
Handling Difficult Behaviour and Coping with Conflict
Dealing with aggression and gaining commitment from others
A real-life story 
You’re an ambitious person who has lots of ideas of how to improve sales, and increase capacity within the company you have just joined. At your interview you were told that you got the job because you were very direct, enthusiastic and had lots of ideas.
Since starting the job, it’s always been clear to you that there are vast areas of the business that could be improved without incurring any significant costs. Your enthusiasm for bringing them about, however, has waned during the year you’ve been there.
At the ...
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