Acknowledgements
We thank all those people who have attended our courses and who have given us stories, anecdotes and examples of how assertion has changed their lives. We have been inspired by the humility and courage of people who have not accepted the status quo and have ignored, “It’ll never work”, or “that can’t be done”, who have got out there and made it happen and expressed themselves with clarity, honesty and calmness.
We will always be grateful to our original assertiveness gurus, Ken & Kate Back for educating us in the things they believed in and practised.
Finally, thanks to Sandra Crathern for her input on health & well-being.
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