Recommended Resources
Elgin, Suzette Haden. The Gentle Art of Verbal Self Defense. (New York: Prentice-Hall, 1980).
Fensterheim, Herbert and Jean Baer. Don’t Say Yes When You Want to Say No. (New York: Dell Publishing Co., Inc., 1975).
Hall, Edward T. The Silent Language. (New York: Anchor Books, 1981).
___. Beyond Culture. (New York: Anchor Books, 1981).
___. The Dance of Life: The Other Dimension of Time. (New York: Anchor Books, 1983).
Harvard Business Essentials: Power, Influence, and Persuasion. (Harvard Business School Press: Boston, MA, 2005).
Once a person develops assertiveness, he or she has a real opportunity to become more visible and have a great impact on the organization and its employees. But first, he or she must understand how ...
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