9From Assertiveness to Influence
Learning Objectives
By the end of this chapter, you should be able to:
• Define influence.
• Describe the role of influence in the workplace.
• Describe three building blocks of influence.
One of the consequences of transforming yourself from the passive to the assertive mode is that you will have an opportunity to stand out in your organization. Instead of being a part of the background scenery, you will become more visible. What you say and do will command greater attention from people with whom you have contact: your co-workers, boss, customers, and subordinates. The aggressive person also stands out, but often ...
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