CHAPTER 13

Achieving “Glocal” Success (with Ilkka A. Ronkainen)

American Marketing Association, April 2014

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Companies that have adopted this approach have incorporated the ­following four dimensions into their organizations.

Building a Shared Vision

The first dimension relates to a clear and consistent long-term corporate mission that guides individuals wherever they work in the organization. Examples of this are Johnson & Johnson’s corporate credo of customer focus; Coca-Cola’s mission of leveraging global beverage brand leadership “to refresh the world, inspire moments of optimism and happiness, create value and make a difference”; Nestlé’s vision ...

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